Support Services Available From Microsoft

Computer users who don’t use Microsoft products are very rare. There are varieties of Microsoft support services available for users. The support options provided by Microsoft are given below:
Professional Support
Professional support is one of the most used support option from Microsoft. In this option, single problems are considered. Any problem falling under it or caused due to it are considered as single problems. Microsoft professionals check the problem and solve the problem upon request by the user. If the problem is caused due to the problems in the software package, user is not charged. Else, the user has to pay for the support provided.
Advisory Services
In this type of support service, the problems faced by the users are checked by the professionals and they give advice for the users in solving problems. This service is a consulting service and no active participation takes place.
Premier & Alliance Support
This type of support is provided for enterprise users who need extensive focus on their systems. In this type of support a variety type of problems are consulted and solved by the Support team. In this type, support is purchased by the users for a period.
Essential Support
This is a new type of service. This service is targeted at small-mid range business users. In this service Microsoft provides support in all the areas required with their software. They provide support for the user whether it is a technical, software or user problem.
Web Support
Although this is the most reliable service provided by Microsoft, this support service is less frequently used by the end users. Upon request filed for support using Web Support service, response from a Microsoft Professional is guaranteed in less than 24 hours. Requesting for this support is very easy. What you have to do is to send the email to address provided in the Microsoft Support site or use the link provided in the website for requesting support or assistance.
Self-Support
Self-support is another type of support option provided by Microsoft. In this support scheme, there is no direct assistance of the support professionals. In this scheme there are a lot of articles and details on the Microsoft Software and issues and problems faced by them in different scenarios. Solutions to the problem are also given in the websites.  User can check for similar issues and solve the problem. In case the issue is not present in the website, you can enter your issue there in the forum.
Hope you enjoyed reading this article.